At Bake and Art, we strive for customer satisfaction.

Eligible for Refund:

• Orders that have not been prepared or dispatched.
• Orders that were not delivered due to our error.
• Products that arrive damaged or significantly different from the description.

Not Eligible for Refund:

• Orders that have been delivered as per the order confirmation.
• Orders that have been consumed or partially consumed.
• Orders that were cancelled by the customer after the specified cancellation window.
• Orders that were delayed due to unforeseen circumstances beyond our control, such as traffic or weather conditions.

Refund Process:

• To request a refund, please contact us within [time frame] of receiving your order.
• Please provide your order number, a brief description of the issue, and any supporting documentation (photos/videos).
• We will review your request and process the refund within [time frame].
• Refunds will be issued to the original payment method.

Contact

If you have any questions about our Refund Policy, please contact us at [email protected]